Refund policy

If you experience any problems with your order, we are more than happy to make it right. Please email us at branchbossgear@gmail.com within 2 business days of receiving your order, or the day you experience your problem. Please include all relevant information (including order number) and pictures with your email.

We will replace any product we find to be defective with a new product, or we will issue a refund of some kind, depending on the case by case facts of the issue and the following correspondence with our team. Otherwise, all sales are final. No returns will be accepted without direct authorization and recorded proof of authorization details from branchbossgear@gmail.com.

Because of our commitment to provide every customer with brand new and un-used products, we generally will NOT accept returns. We will usually make it right by giving you additional products or issuing a refund of some sort instead of sending you a return label.

Example: If your bow hanger arrives and is a different color than is specified in your order confirmation, contact us and we will ship you the correct color free of additional charge and you can keep the first order. However, if you buy a certain color bow hanger and change your mind on which color you wanted, we will not authorize any refund or return. You will need to place an additional order. (In extreme cases of a multiple-product order received in error, we may send you a return label and request that product is returned un-used.)

Example: If your scrape spray arrives and is a different size than is specified in your order confirmation, contact us and we will ship you the correct size free of additional charge and you can keep the first order. However, if you buy a certain size scrape spray and change your mind on which size you wanted, we will not authorize any refund or return. You will need to place an additional order. (In extreme cases of a multiple-product order received in error, we may send you a return label and request that product is returned un-used.)

You can always contact us with any question at: branchbossgear@gmail.com.

*Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

*Please get in touch if you have questions or concerns about your specific item.

*Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at branchbossgear@gmail.com.